This Service Agreement (the “Agreement”) is between TidyNest Lifestyle Consultancy FZE (the “Company”) and the undersigned (the “Client”) about the Company’s service(s) to be performed at the Client’s stated location (the “Service Location”).
Rates & Services
The Client agrees to the rates and services provided in the “Rates and Services” section provided in the annex of this agreement and understands that they are subject to change without notice.
Service Area
The Company services properties located in Dubai, United Arab Emirates and all the cities surrounded including Jebel Ali, Sharjah and Deira unless otherwise agreed upon in writing. Services to other cities in the UAE can be provided at an additional cost. (see Annex)
Right To Refuse Service
The Company reserves the right to refuse service at any property that it deems at its sole discretion to be unsafe or otherwise untenable.
Payment Terms
Full payment is due at the end of each appointment unless it was paid in advance. Payments can be made in cash or through bank transfer (see Annex).
Cancellation & “No Show” Fees
Any cancellation needs to be made at least 48 hours prior to the appointment date. A 150 AED fee will apply if notified within the same day of the appointment or no notice is given. Appointments may not be rescheduled until such fee(s) are paid in full.
Refund Policy
Payments are non-refundable.
Privacy Policy
The Client’s identifiable information shall never be disclosed without the Client’s written consent except as required by law, or where a situation poses real harm to the Company’s organizers or to others.
Use of Photos The Client gives the Company permission to use photographs and testimonials in blog posts, social media, and marketing materials, which may include print and online advertising.
The Company warrants that, at no time, will Client testimonials, pictures, or name be used to promote unlawful or morally objectionable activities.
Client’s personal information will never be sold or disturbed.
Customer Satisfaction Policy
NOTE: For hands-on Organizing Sessions only, not Consultations
The Company strives to achieve 100% customer satisfaction. Should the Client be dissatisfied with the service(s) provided, the Client agrees to submit a written statement of issues and, in good faith, allow the Company to make reasonable efforts to resolve the issue(s). Such statements must be mailed to the Company by registered email within two (2) days from the date of the service in question. Failure to
do so within that time implies that the Client fully accepts the work.
Limitation of Liability
The Client agrees that the Company shall not be responsible for any damages (whether compensatory, direct, indirect, actual, special, punitive, incidental, consequential or otherwise), any losses (whether loss of or damage to property, loss of data, loss of use, loss of income or profit, or loss of any kind), personal injury, claims of third parties, or other claim or liability of any kind, including those resulting from discarding or destroying of any personalties or records (physical, digital, or otherwise). The Client is responsible for providing a list of valuables to the Company of particular concern.
Other Service Providers
If other service providers will be involved, the Company takes no responsibility – and the Client agrees to hold the Company harmless – for their actions or performance.
Duration of Agreement
This Agreement shall commence upon the date of execution, shall apply to all services provided by the Company at the Service Location as indicated below, and shall continue in effect until it is terminated as provided herein.
Termination of Agreement
This Agreement may be terminated by either party with written notice. The Client agrees to pay for all services rendered, cancellation fees, other outstanding fees, and any legal or collection fees incurred
by the Company to collect on payments due.
Governing Law
This Agreement is governed by the laws of United Arab Emirates, and is not transferable to any other party or service location. The Client agrees to the personal jurisdiction of the country and federal courts in Sharjah, United Arab Emirates.